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Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What classes, seminars or exams does the BII currently offer?
How do I register for an exam?
How do I register for a class, seminar, workshop?
How do I register for events?
How do I register another person for a class, seminar or exam?
What do I do if I have forgotten my password?
My company is a BII member company but I am getting non-member prices, why?
How can I find out if my company is a BII member company and their membership level?
Which methods of payment do you accept online?
I want to pay for my registration by cheque / cash and it won’t let me.
What is the cancellation policy if I am unable to attend or decide to withdraw?
How do I cancel a registration?
How can I find out what I'm registered in?
I can’t find the exam I want to write on the date I have chosen, why?
I can see what I want, but can not register for it, why?
My friend just registered for a particular exam date and time and I want the same slot but I can’t register in it.
I registered for the wrong exam – what do I do?
I want to change my exam date within the same exam window, how do I do this?
How do I transfer my exam?
How do I cancel my exam?
How do I schedule a resit of my exam?
What are Continuing Education (CE) credits?
What is a License/NPN?

How do I create a new user account?

In order to register online, you must have an account with the Bermuda Insurance Institute (BII). Creating an account gives you online access to register in classes, seminars or exams, buy tickets for events, view your registration history, change your address and more.

Go to the Student Services page to create a new account. Note: you must have a valid email address to set up an account with us. If you want to receive your Company’s membership discounts, you must use your business email.

What classes, seminars or exams does the BII currently offer?

Go to the Student Services page and click on the appropriate button(s) to view what is currently scheduled. There is also a calendar that you may find useful.

How do I register for an exam?

To register:

Go to Student Services Page and click on the Register in Exams link.
The type of exam (objective vs. essay) and the dates offered will be shown. Click on the appropriate code for the date you want. Click on the Listing button to view the exams that are offered. Please note all objective exams are listed together and all essay exams are listed together. If you have gone into the exam listing, press return to get back to the registration page, then register.
Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
Select your exam from the drop down list.
Add More - if you are enrolling in other exams, classes, seminars/workshops or events, click the Add More button and repeat steps. Otherwise, continue to step 6.
Finish Registration - once you have added all the desired exams etc, click the Finish Registration button to continue the registration process.
Make Payment - review the cardholder information, enter all appropriate card details then click the Submit Payment button***
Transaction Completed - the Transaction Completed page now opens notifying you that you are registered. Please print this page off and keep for your records. At this time, you can safely log off the system.

***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.

How do I register for a class, seminar, workshop?

To register:

Go to Student Services Page and click on the appropriate link, this will show you what is currently offered in the category you have chosen.
Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
Click on the appropriate code for the item you want.
Add More - if you are enrolling in other exams, classes, seminars/workshops or events, click the Add More button and repeat steps. Otherwise, continue to step 5.
Finish Registration - once you have added all items, click the Finish Registration button to continue the registration process.
Make Payment - review the cardholder information, enter all appropriate card details then click the Submit Payment button***
Transaction Completed - the Transaction Completed page now opens notifying you that you are registered. Please print this page off and keep for your records. At this time, you can safely log off the system.

How do I register for events?

See description above as the process is very similar. Please note that for events you may purchase more than one ticket, however, once you have purchased the tickets(s) and completed the transaction you may not go back in and increase the number or purchase additional tickets even in a separate transaction. Another user will have to do this on you behalf. Sorry, just a control in the system.

How do I register another person for a class, seminar or exam?

There are two ways that you can register another person for a class, seminar or exam:

by obtaining their email address and password (if they are willing to provide this to you) and registering directly into their existing account; or
by setting up a new student profile. This will create an additional student record for that one class, seminar or exam which the BII will match and merge into their existing record. Please note, that using this method, a new record must be created each time you register the student. You may therefore find it easier if the student registers themselves.

What do I do if I have forgotten my password?

You can send a request for your password to be sent to your email address, click Forgot on the Student Services page.

My company is a BII member company but I am getting non-member prices, why?

This is because your individual profile does not reflect your Employer’s membership status. Please contact the BII and we will ensure that it is updated so that you are charged the correct fees.

How can I find out if my company is a BII member company and their membership level?

A list of current BII member companies and their membership level is listed on the About Us page.

Which methods of payment do you accept online?

We accept debit and credit cards only, including MasterCard, Visa and American Express. We no longer accept cash or cheques, nor do we accept billings. See note on American Express in the cancellation FAQ below.

I want to pay for my registration by cheque / cash and it won’t let me.

Since we have gone on-line, the only accepted method of payment is by credit / debit card. Very few people do not have a credit / debit card and companies that wish to use a corporate card can either have their HR specialist register you directly or give you permission to use the corporate card to register yourself. If you use somebody else’s corporate card, please be sure to give them a copy of the receipt so they can reconcile their charges.

What is the cancellation policy if I am unable to attend or decide to withdraw?

Cancellation policies and deadlines for classes, seminars, exams and events vary and are detailed in the either description (seminars/workshops and events) or on the appropriate website page (classes and exams). We regret that cancellation requests received after the specified dates cannot be refunded except in special circumstances. Please note that refunds to American Express cards will incur a 4% deduction, this represents the non-refundable fee charged to us and we regret that we must pass it on.

How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact the BII in writing or via email: register@bii.bm

When corresponding via email, please be sure to include your full name and address, registration details for what you want to cancel (i.e. course code, title, and date) and a day time phone number where we can contact you.

How can I find out what I'm registered in?

To see what you are currently registered in, upcoming classes, seminars, exams or past registrations, visit the Student Services page, log in using your email and password, then click view My History.

I can’t find the exam I want to write on the date I have chosen, why?

Make sure that date you have chosen is for the format of exam you will be writing ie: essay/short answer exam (eg: CPCU551, 552, 556, 560, ERM57) or objective (all others) and be sure you have the correct letter / number exam code. They are listed alphabetically ie: ARE143, CPCU520, INS21.

I can see what I want, but can not register for it, why?

This is because the exam, class, seminar or event is either not yet open for registration or available to be purchased and has been posted on the website for your information only or it may be (Closed)* ie: fully subscribed.

Email notification will be sent out once registration opens so if you wish to be included in these notifications, please add your areas of interest on your account details page.

Please note that it will be indicated beside the name of the exam, class etc if (Closed)* ie: fully subscribed.

My friend just registered for a particular exam date and time and I want the same slot but I can’t register in it..
If registration is open, this means there are no more exam slots available on that particular date and time. It will be indicated beside the name if (Closed)* ie: fully subscribed.

I registered for the wrong exam – what do I do?
You cannot change the exam yourself on-line and must contact the BII during normal working hours (8:30am – 4:45pm). There are several solutions depending on when you realise your error and contact us ie: whilst the exam registration window is open or closed. The BII will advise. Please note that many exams have different prices so there may be an additional charge or a credit for the price difference.

I want to change my exam date within the same exam window, how do I do this?
You cannot change an exam date online. You must contact the BII directly at 441-295-1596 or register@bii.bm.

How do I transfer my exam?
You cannot transfer an exam online. See the Exams Page (accessed either through the BII home page or Quick Links) for the detailed procedure. Exams must be transferred no later than three (3) full working days prior to the date of your exam.

How do I cancel my exam?
You cannot cancel an exam online. See the Exams Page (accessed either through the BII home page or Quick Links) for the detailed procedure. Exams must be cancelled no later than three (3) full working days prior to the date of your exam.

How do I schedule a resit of my exam?
You cannot schedule a resit online. You must contact the BII directly at 441-295-1596 or register@bii.bm. Please note that resits are only possible if a space exists.

What are Continuing Education (CE) credits?
These are applicable to students who require state Continuing Education (CE) credits. CE credits are available for passing many of the AICPCU/IIA exams and are awarded per course by each state. When requesting CE credits, the examinee must fully report their valid resident producer/adjuster license number and state before registering for their exam. This is entered on the student’s personal information page.

What is a License/NPN?
This relates to a state producer/adjuster license and Continuing Education (CE) credits. This information is entered on the student’s personal information page.

The Bermuda Insurance Institute